Challenge: As the world's largest aerospace parts locator service, PartsBase faced growing pains. Manual sales processes, cumbersome product uploads, and fragmented communication hindered efficiency and growth. They needed a solution that could streamline operations and empower their thousands of sellers.

Solution: PartsBase partnered with OroCommerce to develop a cutting-edge B2B marketplace, leveraging key features:

• Robust Marketplace Functionality: High-performance platform designed to handle massive product catalogs, complex seller management, and a global customer base.
• Streamlined Seller Experience: One-click onboarding, self-service product uploads with approval workflows, and individual permissions empowered vendors while ensuring quality control.
• Enhanced Buyer Journey: Powerful search functionality by part number, manufacturer, and keyword, coupled with guest checkout options, self-service order tracking, and multiple payment options, delivered a modern buying experience.
• Seamless Integrations: OroCRM for unified customer management, PartSource system for product synchronization, and third-party integrations like Stripe and Avalara streamlined operations.

Results:

• Centralized platform consolidating CRM, marketplace, seller, and customer management.
• Automated processes for product uploads, order management, and communication, significantly reducing manual efforts.
• Improved seller satisfaction through simplified onboarding and greater control over listings.
• Enhanced buyer experience with powerful search, streamlined checkout, and real-time order tracking.