KION North America redefines productivity in B2B

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Case study overview

KION North America produces material handling equipment for KION Group's primary brand, Linde Material Handling. Linde Material Handling serves the specific industrial truck requirements of the U.S., Canadian, and Mexican markets with a broad and complementary production portfolio, such as warehouse trucks, hand pallet trucks, electric trucks, and a wide range of services for industrial trucks. As a result of rapid market growth and after struggling to gain user adoption due to an inferior user experience with a competing B2B commerce solution, KION North America embarked on a migration to a future-proof e-commerce solution for customers and distribution partners. In less than six months, business partner DSS Partners was able to turn everything around and migrate over to the new cloud-based Intershop solution.

Company snapshot

  • North America
  • Industrial & construction
  • Intershop