How Epson is Making the Customer Experience Easy

Case study overview

As a global technology leader focused on driving innovations and exceeding customer expectations, Epson America, Inc. is continuously looking for new ways to improve its digital agility. One big step in that direction was to bring all of its B2B and B2C storefronts onto one platform. But that meant consolidating 13 web systems from 37 countries across North America, South America and Asia — without disrupting day-to-day operations. So, how did they do it?

Company snapshot

  • IT & electronics