Teka revolutionizes customer experience with digital sales channel

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Case study overview

With its outdated e-commerce platform, Teka was facing difficulties meeting the expectations of today's B2B customers and providing the best possible service throughout the customer journey.

Teka then turned to Intershop to implement a B2B online shop based on the Intershop Commerce Platform, implemented by Intershop partner Sugerendo. Through the platform, they provided seamless customer service across all channels, including desktop, mobile, and social media.

Teka saw significant improvements in its online sales and customer satisfaction metrics due to this. With the MVP approach, blueprint store, and comprehensive integrated B2B functionality, their brand-new B2B online shop for the Spanish market was launched within just three months. Customers can now access product information 24/7, and workloads of sales and service staff are reduced.

Company snapshot

  • Global, Europe
  • Home goods & furniture
  • Intershop