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Why organizations are ranking B2B ecommerce as a high priority

_B2B ecommerce as a high priority

B2B ecommerce is no longer just a minor priority, says Will Santry, vice president and head of SAP Customer Experience, ANZ.

Instead, business-to-business digital commerce has “become the new normal channel,” Santry told attendees this week at the B2B Ecommerce Forum in Gold Coast Australia, an event built by a strategic partnership between iMedia and the B2B Ecommerce Association.

“Business has changed forever,” he said. There are multiple drivers pushing businesses of all kinds to do more of their corporate purchasing online, Santry noted.

Among them:

  • 80% of B2B companies are rapidly shifting to alternate sales channels, including an acceleration of their ecommerce strategy.
  • 89% of B2B decision makers expect pandemic-induced new digital commercial and go-to market sales practices to become permanent.
  • B2B ecommerce is key for the revenue strategy of 65% of all companies going digital.
  • More B2B digital sellers are opening direct-to-consumer channels.
  • Online business buyers want B2B portals with true B2C experience.
  • More companies are building ecosystems with B2B marketplaces.

“These are the driving forces changing B2B ecommerce,” Santry said.

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About the B2BEA

The B2B eCommerce Association is a global network and resource hub for B2B practitioners, offering invaluable opportunities to connect and learn. Our mission is to empower manufacturers and distributors in their eCommerce and digital transformation journeys through useful tools, practical resources and exceptional networking opportunities. Join us to thrive in our dynamic industry

Want to become a member?

Become a member of the B2B eCommerce Association for free today. Connect, learn and find new opportunities. 

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