Dynapac boosts aftersales

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Case study overview

Part of the Atlas Copco Group since 2007, Dynapac was acquired by the French Fayat Group in October 2017. The company took the opportunity to introduce a future-proof e-commerce solution to increasingly serve aftermarket customers via the digital channel.

They sought the help of Intershop to restructure the IT landscape after change of ownership: implementation of efficient e-commerce processes for a profitable, future-proof B2B after-sales business.

The result? A fully integrated Intershop-based after-sales portal with powerful out-of-the-box B2B functionality.
In addition, there is now a seamless integration with Dynapac's various ERP systems, enabling the platform to provide real-time pricing, stock and order information and a smooth order and checkout experience.

Company snapshot

  • Europe
  • Automotive & Spare Parts, Industrial & construction
  • Intershop