Zwilling J.A. Henckels Case Study

Challenge

• Wanted to deploy 1 OMS globally – International fulfillment and returns were a manual process
• Lacked network-wide inventory visibility globally
• Needed a more automated, dynamic process for their emerging DTC program

Solution

• Improved fulfillment with complex drop-shipping requirements
• Global inventory visibility, pre-sales inventory, and implementing reserve-in-cart and substitutions
• Customer care – CSRs order and returns management

Results

• Improved Customer Satisfaction
• Reduced Operating Costs from Standardization with a single OMS
• Improved Inventory Visibility Globally
• Key Integrations: KIBO, Seeburger, Adyen, SAP, Salesforce Commerce Cloud