Teka revolutionizes customer experience and went live within three months.
Case Study Overview
With its outdated e-commerce platform, Teka was facing difficulties meeting the expectations of today’s B2B customers and providing the best possible service throughout the customer journey.
Teka then turned to Intershop to implement a B2B online store based on the Intershop Commerce Platform. Through the platform, Teka now provides seamless customer service across all channels, including desktop, mobile, and social media.
Teka saw significant improvements in its online sales and customer satisfaction metrics immediately. Due to its MVP approach and comprehensive out-of-the-box B2B functionality, Intershop was launched within just three months. Customers can now access product information 24/7, and workloads of sales and service staff are reduced.
Case Study Snapshot
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